Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Options
We offer two shipping options at checkout:
| Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | Alibaba Logistics | 8–10 Business Days | Free on orders $75+ / $5.99 under $75 |
| Express Shipping | DHL Express | 4–5 Business Days | $10.00 |
Where We Ship
We currently ship to the United States. International shipping is not available at this time.
Order Tracking
Once your order ships you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update after you receive your shipping confirmation.
Customs & Duties
All orders ship from our fulfillment partner overseas. Raiment Jewelry & Co is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your tracking shows no movement for more than 5 business days, please contact us at [your email] and we will investigate with the carrier. Raiment Jewelry & Co is not responsible for delays caused by the carrier, customs, or circumstances outside our control.
Wrong Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly entered address. If you notice a mistake immediately after ordering, contact us right away at [your email] and we will do our best to correct it before the order ships.
Contact Us
For any shipping questions email us at contactraimentjewelry@gmail.com or visit our Contact page.